Personal data policy
How we collect, use and protect the personal data of people who contact us or hire our services, and how you can exercise your rights. This English version is a courtesy translation; in case of any discrepancy, the Spanish version prevails.
Data controller
The controller of personal data is SAI SOLUTIONS S.A.S., a company that operates under the ConstruSoluciones brand.
- Legal name
- SAI SOLUTIONS S.A.S.
- Tax ID (NIT)
- 902.096.406-0
- Address
- Av. 20 de Julio #5-198, San Andrés Island, Colombia
- Phone
- +57 322 318 4307
- Website
- construsoluciones.com.co
Legal framework
This policy is issued in compliance with Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Single Regulatory Decree 1074 of 2015) and any other rules that amend, add to or complement them regarding personal data protection in Colombia.
Definitions
- Data subject
- The individual whose personal data is processed.
- Personal data
- Any information linked or that can be associated with an identified or identifiable individual.
- Sensitive data
- Data that affects the data subject’s privacy or whose misuse could lead to discrimination.
- Processing
- Any operation on personal data, such as collection, storage, use, transfer or deletion.
- Authorization
- The data subject’s prior, express and informed consent to the processing of their data.
- Controller
- The party that decides on the database and the processing of the data.
- Processor
- The party that processes data on behalf of the controller.
What data we collect
We collect the data that the data subject gives us directly through the website form, WhatsApp, email, phone calls or in person:
- Identification and contact data: name, phone number, email and, where applicable, the company or condominium you represent.
- Request information: the service you need, the type of client, whether you are in San Andrés, in Providencia or outside the islands, and the description of the work.
- Property information: the address and features of the property where the work will be done.
- Photo records: photos of the property and of the work before, during and after each job.
- Billing data: the data needed to issue quotes, contracts and invoices.
We do not request sensitive data or data about children or adolescents. If for any reason it became necessary, we would ask for specific authorization and explain its purpose.
How we use the data
Personal data is processed for the following purposes:
- Answering requests for information and quotes.
- Contacting the data subject by WhatsApp, phone or email to define the scope of a job.
- Carrying out, supervising and documenting the work hired, including progress reports, photo records and handover records.
- Providing follow-up and after-handover service.
- Issuing quotes, contracts and invoices, and meeting accounting, tax and legal obligations.
- Sending information about our services, only when the data subject has authorized it. You can also ask us to stop at any time.
About photos of your property. Photo records are used to keep the client informed and to document the work. For that reason, we will only publish photos of a job on the website or on social media with the client’s prior and express authorization, and without including data that could identify them.
Your rights as a data subject
As the subject of your personal data, you have the right to:
- Know, update and correct your personal data.
- Request proof of the authorization given, except where the law does not require it.
- Be informed about how your data has been used.
- Revoke the authorization and request the deletion of your data, when there is no legal or contractual duty to keep it.
- Access your personal data free of charge.
- File complaints with the Superintendencia de Industria y Comercio (Colombia’s data protection authority) for violations of the law, once the inquiry or claim process with SAI SOLUTIONS S.A.S. has been completed.
Authorization
Data is processed with the data subject’s prior, express and informed authorization. It is obtained by ticking the authorization box on the website form, in writing, or through unequivocal conduct, such as writing to us on WhatsApp or by email to request a service. We also keep proof of the authorization given.
How to exercise your rights
You can submit inquiries and claims by writing to contacto@construsoluciones.com.co with the subject “Personal data protection”. Include your full name, ID number, a description of your request, how you would like to receive the answer and, if applicable, any supporting documents.
Inquiries
To answer an inquiry from the day it is received. If that is not possible, we will tell you why and answer within a further 5 business days at most.
Claims
To handle a claim for correction, update or deletion. If that is not possible, we will tell you why and answer within a further 8 business days at most.
If a claim is incomplete, we will ask you to complete it within the following 5 business days. Once 2 months pass without you doing so, the claim will be considered withdrawn.
Transfers to service providers
To operate, we rely on technology service providers such as web hosting, email and messaging. Some of them may store information on servers located outside Colombia. These providers act as processors and may only process the data to provide their service and in accordance with this policy.
We never sell or transfer personal data to third parties.
Security and retention
We take reasonable technical, human and administrative measures to protect personal data against loss and unauthorized consultation, use or access.
We keep data for as long as needed to fulfill the purposes described and the periods required by accounting, tax and commercial rules. After that, we delete it.
Browsing the website
The website may use technical cookies needed for its operation and security. If we add analytics or advertising tools that use additional cookies in the future, we will say so on this site.
Effective date and changes
This policy has been in effect since its publication in October 2026. Any substantial change will be published on this page with its update date.
Do you have a question about your data?
Write to us with the subject “Personal data protection” and we will answer within the legal time limits.